Grace Ministry is an Indian registered non-profit organization with tax-exempt status under section 80G and 12a. All our resources are quid pro quo gifts in appreciation for the donations received by the ministry.
If you discover any defect in the item(s) delivered to you, please notify the ministry. You may return any defective item within 30 days of delivery (for Indian Residents) for a replacement (if stock is available) or a return of your donation, and within 60 days of delivery for donors residing outside India. Returns for minor cosmetic defects or damages caused by your negligence will not be accepted. If you receive any item which you did not request, please Contact us at support@graceministryindia.org
The ministry seeks your understanding that as funds received are allocated and expedited to expand the ministry’s broadcast programs and mission’s outreaches, the ministry is unable to return your donation once the transaction has been submitted.
For each resource request from the ministry, please enclose:
2.1 The applicable gift amount for the item(s) as stated by the ministry website; and
2.2 The shipping and postage fees quoted online. Kindly note that the ministry only accept payments using the modes of payment available on our website. The ministry does not provide any Cash on Delivery (COD) services and are not able to accept COD charges.
Gift amounts shown online will prevail at all times in relation to orders placed online. These gift amounts include delivery/postage charges and taxes (where applicable).
Although the ministry tries to ensure that all gift amounts quoted online are accurate, errors may occur. If an error in the gift amount relating to your order is discovered, the ministry will inform you as soon as possible, and provide the option of reconfirming your order at the correct gift amount, or canceling your order. If the ministry is unable to contact you, your order will be deemed void and your donation will be returned in full.
*Important: Orders sent to addresses outside India may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. As these charges vary from country to country, the ministry is unable to provide you with any specific information on them.
Please contact your local customs office before completing the order to find out what fees, if any, may be charged when your package arrives. Please note that you are considered the importer of goods and must comply with all laws and regulations of the country in which you are receiving the goods. Customs authorities may require us to state the value of the order.
If you are under 18 years of age and/or are not using your own credit/debit card to pay for your order, you must obtain prior permission from the credit/debit cardholder before entering the payment details. By clicking on the "Submit" button, you are declaring that you have obtained prior permission from the credit/debit cardholder. Verification of this is not the ministry’s responsibility and the ministry will not be liable to you or any other person for any indiscrete use of credit/debit cards.
The ministry reserves the right not to fulfill and to void an order:
4.1 in the event of obvious inaccuracies in the stated gift amount, except that the ministry may fulfill your order at the correct gift amount;
4.2 If the ministry is unable to obtain payment authorization from the issuer of your payment card.
The ministry reserves the right not to accept or process your order(s) at our discretion. All orders are subject to validation checks and authorization by the issuer of your payment card. If the ministry is unable to accept your order and your credit/debit account has already been debited, you will be notified and your donation will be returned in full.
The ministry will deliver the item(s) to the address you supplied upon placing your order. The ministry is not responsible for any failure to deliver the item(s) if you have supplied an incorrect address. In the event that the ministry has been supplied an incorrect address, and efforts to contact you have failed, the ministry reserves the right to dispose of incorrectly addressed envelopes and their contents at our discretion if they are returned. Under such circumstances, the ministry is not obliged to return the donation. For more details on delivery options, please read our Shipping Information
The ministry will not be liable to you for any delay in delivery or non-delivery of item(s) in the event that:
7.1 The issuer of your payment card refuses to authorize payment to us;
7.2 The delay or failure is due to circumstances beyond the ministry’s control or the control of our agents and sub-contractors, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transportation infrastructure, fire, flood, government act, natural disaster, legislative constraint, strike, labor dispute or malicious damage involving employees;
7.3 You have changed your address without prior written notice to the ministry. If you have changed your address or any relevant detail, please send the ministry written notice at support@graceministryindia.org
The ministry’s liability to you in the event of item(s) being lost in dispatch shall, at our discretion, be limited to either a replacement of the missing item(s) or a return of the donation.
Kindly note that to the extent permitted by law, the ministry excludes all other liabilities to you. The exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of the ministry’s employees, agents or sub-contractors.
These terms and conditions do not and shall not affect your statutory rights as a consumer.
The ministry will use the personal and transactional information (e.g. name, address, email address, credit/debit card details) you supplied for the sole purpose of fulfilling your order.
A person who is not a party to these terms and conditions shall have no right to enforce or rely upon any provision of them.
Each order is governed by the prevailing terms and conditions displayed on the website when you place your online order. The ministry may change these terms and conditions at any time. It is your responsibility to read and understand these terms and conditions before you place your order. The ministry will not be responsible for any loss suffered by you arising from your negligence to do so.
Although the ministry tries to ensure that images of all items displayed on the ministry’s online catalogues are up-to-date, images of the items may differ from the actual items. You are advised to read the description of each item carefully before finalizing your order.